Lead Associate, Business Operations – Shared Services Data Analyst

• Build Dashboards, Reports, and Automate Processes (50%)
• Maintain and enhance existing dashboards by collaborating with business partners to understand reporting needs, prioritize requests, and implement data-driven improvements.
• Develop and maintain a data dictionary that clearly documents and defines key metrics, data sources, and calculation methodologies to promote consistency and transparency.
• Partner with the Data Infrastructure team to define reporting requirements and data models to shape self-service analytics.
• Review and analyze existing reports to ensure alignment in metric definitions, improve data accuracy, and identify opportunities to consolidate or retire redundant reports.
• Conduct audits of existing reports and distribution lists to verify appropriate access, ensure compliance with data privacy and confidentiality requirements, and support responsible data governance.
• Maintain existing automations and develop additional process automation required for automated reporting and dashboard updates.
• Data Analysis (25%)
• Analyze data to identify trends, patterns, and insights, and translate findings into clear, actionable recommendations to support workforce and business decisions.
• Respond to ad hoc data requests by preparing clear summaries and visualizations that accurately describe the requested data, highlight key takeaways, and support informed decision-making.
• Support data literacy efforts by helping business partners and other employees understand how to interpret, use, and apply data appropriately in compliance with established definitions, privacy standards, and reporting guidelines.
• Data Stewardship (25%)
• Support data stewardship practices by helping to document data ownership, data definitions, and usage standards to promote data quality, consistency, and accountability.
• Assist in monitoring data quality and integrity by identifying data issues, escalating discrepancies, and partnering with system owners to support remediation efforts.
• Partner with the Data Governance team to define and enforce BOSS data standards.

• Minimum of a High School Diploma or equivalent, plus at least 3 years of relevant experience
• Foundational experience working with data reporting and visualization through internships, academic projects, or entry-level professional roles.
• Basic understanding of data concepts such as data governance, data quality, metrics, and reporting standards.
• Strong attention to detail and demonstrated ability to handle sensitive and confidential information appropriately.
• Effective written and verbal communication skills, with the ability to document processes and explain data clearly to non-technical audiences.
• Ability to manage multiple tasks, meet deadlines, and collaborate with cross-functional teams in a fast-paced environment.
• Professional proficiency in MS Office suite, including Microsoft Excel (e.g., formulas, pivot tables, basic data validation) and comfort working with structured datasets
• Professional proficiency in spoken and written English

Demonstrates expertise in data reporting, visualization, and analysis, with a strong focus on data governance and quality. Proficient in collaborating with cross-functional teams to enhance data-driven decision-making and maintain compliance with reporting standards.

• Data Reporting
• Data Visualization
• Data Governance
• Data Quality
• Microsoft Excel

• Data Analysis
• Dashboard Development
• Process Automation
• Data Dictionary Management
• Metric Definition
• Data Auditing
• Data Stewardship
• Trend Analysis
• Data Interpretation
• Data Documentation

• Attention to Detail
• Effective Communication
• Collaboration
• Time Management
• Problem-Solving

• Data Privacy
• Data Quality Standards
• Reporting Guidelines
• Data Integrity
• Data Ownership

• MS Office Suite
• Microsoft Excel