Associate Customer Service Representative

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all.

We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We’re looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Handler in our East Hartford office, you will play a vital role in handling automobile insurance claims.

At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy – that empathy is our best policy – to our valued customers every day. We believe in promoting from within and providing our employees with opportunities for growth and advancement.

This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us. Thinking about a career in claims? Watch this employee testimonial to see how Amica employees grow their skills, take on new opportunities, and build lasting careers. As a key member of our claims team, you will:
Own your caseload:
Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting. Investigate:
Conduct in-depth research to evaluate coverage and determine claim outcomes. Communicate effectively:
Monitor claim-related communications and respond to customer's needs. Collaborate and contribute:
Build strong relationships across departments and help foster a culture of teamwork. Stay informed:
Develop a working knowledge of laws and regulations impacting claims handling. Stay compliant:
Maintain active licenses in designated states and complete continuing education as required. Adapt and support:
Take on additional responsibilities as needed to support team success.

A high school diploma or equivalent – college coursework or additional training is a plus! Willingness to obtain required state insurance licenses (Don’t worry — we’ll provide study materials, paid time to study and cover the exam costs!) Prior experience in insurance or claims handling is helpful, but not required Prior experience providing support to customers or clients is valued and can contribute to success in this role Strong decision-making skills A calm, empathetic communicator who can confidently support people during tough situations Excellent written and verbal communication skills Comfortable using Microsoft Word and Outlook

Starting annual salary of $52,553, overtime is paid for any excess hours Annual Success Sharing Plan
- Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals. 37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5…