Deposit Services Manager - Bank Operations

Description

The Deposit Services Manager oversees a wide range of deposit operations and customer information system (CIS) functions, ensuring the accuracy, compliance, and efficiency of all related processes. This role manages key operational activities while identifying and resolving system or customer‑impact issues. The position also provides leadership to staff, drives process improvements, collaborates closely with Branch Operations, and ensures adherence to all regulatory and policy requirements.

• Operations Help Desk requests
• Safe deposit box
• Official checks and money orders
• Verifications of deposit
• Check adjustments

• Transit balancing
• Net settlement
• Safe deposit box
• Official checks and money orders
• Returned deposited items
• Returned on‑us items

Oversees foreign item processing, tracking, and disposition.

Oversees Bank's annual escheat process.

Works as a liaison with Branch Operations on process changes that affect both areas; attends and contributes to branch meetings.

• Timely review and approval of all consumer‑related account documentation
• Creation and maintenance of the outstanding documentation list
• Name and address changes
• W-8 customer reporting
• Annual B‑Notice process

Ensure accurate retention of all CIS‑related documentation.

Conducts monthly account documentation quality control reviews.

Serves as the lead and point of contact for all CIS‑related changes.

Identify CIS‑related error trends and correspond with Branch Administration as appropriate.

Manage HR processes for direct reports (performance/incentive/introductory period reviews, recruitment, career development, training, interviews, disciplinary/corrective actions, administer Time and Attendance System, etc.).

Team development; motivate personnel and promote workplace enthusiasm; provide opportunities for professional growth through education/training; provide the tools/skills (cross‑train) necessary for employee growth at USB.