Bowling and Events Supervisor

Round One Entertainment is looking to hire a full-time, non-exempt Bowling Department Supervisor.

The Bowling Supervisor is responsible for the sales, profits, staffing, image, and operation of the bowling/karaoke department. They oversee business goals in revenues, expenses, profitability, customer satisfaction, and employee morale. A High School Diploma or GED is required.

Open availability, especially nights and weekends, is preferred. All staff that handle or serve alcohol must be at least 21 years old.

• Responsible for sales and profit projections of the bowling/karaoke department.
• Meet or exceed sales goals through efficient execution of company policies and procedures.
• Be consistently on the floor to provide personal sales support and troubleshoot store operations.
• Directly supervise department supervisors to ensure compliance with established store policies, procedures, and sales goals.
• Provide operational and customer service training for bowling and karaoke employees at all levels.
• Hold weekly staff meetings with department supervisors to discuss and resolve operational, staffing, and customer service issues.
• Write and/or update operations manuals for departments to include day‑to‑day procedures.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand department employees’ job responsibilities.
• Proactively support promotional activities within the store and contribute to an effective working environment.
• Assist the Marketing Department with ideas to help increase store traffic upon request.
• Conduct alcohol and age restriction control in accordance with company policies.
• Maintain confidential discussions of employee increases, promotions, or transfers.
• Report all irregular issues and problems to store management for resolution.
• Assist in ensuring that the facility is always clean and organized.
• Perform all shift duties as required by the General Manager.
• Additional duties and responsibilities as directed by the General Manager.

• Select, coach, and develop effective staff for the bowling, karaoke, and events departments.
• Develop a diverse, high‑performance team through coaching, counseling, and mentoring.
• Review department time sheets for accuracy of hours and overtime.
• Assist with new hire orientation for store employees.
• Monitor department staffing on a daily basis to ensure adequate coverage.
• Prepare performance evaluations and counseling notices for direct reports.

• Audit refunds and/or credits against itemized sales from the previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create daily audit reports with sales information and audit discoveries for store management.
• Research problems discovered during audits.

• Follow company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

• Contribute to improvement or more efficient and less expensive ways and means in store processes.
• Assist in research and development of resources that create timely and efficient store workflow.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.
• Assist in the maintenance and/or update of store IIPP and OSHA records.
• Maintain high ethical standards in the workplace.
• Maintain good communication with general management, customer service associates, and outside contacts.
• Comply with and maintain confidentiality of all company policies and procedures.

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment, or hospitality industry.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills, and a pleasant, positive attitude.
• Strong…