Clinical Applications Specialist, Invasive Cardiology - Boston, MA

Job Description Summary

As the Clinical Applications Specialist (CAS), you will deliver clinical and product platform knowledge and expertise by providing world‑class education and training consultation within a specific modality or product portfolio to clinical end‑users. You will be responsible for driving and executing clinical and educational processes and programs in a defined territory while developing strong relationships with customer stakeholders and internal account communities.

Provide hands‑on and didactic training through the implementation of university‑style curriculums and processes. Assist customers in improving productivity and patient care quality by optimizing user technical and clinical competencies and knowledge. Drive assimilation and adoption of advanced product features into the customer’s clinical routines in a consultative manner. Closely collaborate with key account stakeholders to facilitate the customer experience and promote education offerings to customers and account communities.

• Develop product, clinical, and software knowledge, skills, and competence within a specific modality and become recognized as a domain expert.
• Coordinate, schedule and deliver objective‑based system / feature training and education support. Demonstrate full range of product features, capabilities and benefits.
• Execute responsibilities and deliver outcomes and results as outlined in the “Priorities” of a Clinical Applications Specialist.
• Act as a subject‑matter expert and education consultant to the internal account community, providing clinical, technical, and professional guidance and communicating progress and issues to the internal GE team regarding the customer experience and GEHC’s account standing.
• Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes. Partner with customers to develop customized training strategies to meet their needs and communicate results to key stakeholders.
• Assist customers in advancing and adopting new product (NPI) features and advanced imaging techniques. Partner with customers in developing training plans and strategies that support assimilation of imaging techniques and outcomes that result in high Net Promoter Score (NPS).
• Drive consultative applications services discussions and recommend additional support options for site‑specific solutions. Propose and deliver solutions‑based programs that drive productivity for the customer and growth.
• Drive realization of revenue through execution of on‑site or remote clinical education delivery.
• Provide ongoing post‑installation training and support as needed over the lifecycle of the product as product enhancements are launched that require additional training or implementation.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to internal stakeholders. Suggest quality improvements of the product or overall offerings.
• Aggressively manage travel & lodging budget through optimization of travel strategies and cost savings, maximizing value of expenditures.
• Complete all position‑related administration requirements in a timely manner, maintain clear, concise and complete records to comply with all relevant job elements.
• Possess strong interpersonal and people‑engagement skills. Place personal and business integrity at the forefront of all activities.
• Work effectively in a team‑oriented and collaborative environment and positively contribute to an energized team culture. Work in a fast‑paced, dynamic environment and be a self‑starter and self‑directed.

• RT(R), RN, CVT, or RCIS certification.
• 2+ years of technical/clinical industry experience with Interventional Invasive Cardiology (Cardiac Cath Lab / Electrophysiology).
• Demonstrated experience working on GE Healthcare systems, specifically Mac‑Lab and Cardio Lab.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to…