Executive Director of Operations

Executive Director of Operations

Schedule: Hybrid (2-3 days on-site)

Compensation: $200,000-$250,000/year + Bonus

Our client is seeking an Executive Director of Operations to serve as a strategic and hands‑on leader driving operational excellence across the enterprise. This role is both highly strategic and deeply tactical, functioning as a connective hub across the organization to ensure that systems, processes, people, and platforms are aligned to deliver exceptional outcomes for our customers and partners.

This leader will operate as a chief‑of‑staff‑style partner to executive leadership, flexing up and down with teams as needed, leading complex programs end‑to‑end, and collaborating closely with all functions, including Technology, Product Innovation, People & Culture, Marketing, Finance, and Facilities.

• Lead and execute an enterprise‑wide operations strategy aligned with the client’s mission, values, and long‑term strategic plan.
• Build scalable operational frameworks, systems, and policies that enable growth, efficiency, and continuous improvement.
• Serve as a trusted partner to executive leadership, supporting strategic planning, program delivery, and cross‑functional execution.
• Act as across‑functional integrator, driving alignment and accountability across all departments.
• Oversee process design, workflow optimization, and operational KPIs.
• Lead vendor strategy, contract performance management, and service‑level agreements.
• Partner with Technology, Product, People & Culture, Finance, and Marketing to ensure systems support evolving organizational needs.
• Guide system upgrades, data governance, risk mitigation, cybersecurity awareness, and business continuity planning.
• Own operational budgeting, forecasting, and resource allocation.
• Ensure compliance across legal, financial, data privacy, cybersecurity, and organizational policies.
• Maintain readiness for audits, certifications, and regulatory requirements.

Experience & Education

• Bachelor’s degree in Business Administration, Operations, Finance, or related field (Master’s preferred).
• 10+ years of progressive operational leadership experience.
• Proven success leading enterprise operations, systems oversight, and organizational transformation.
• Experience driving complex, cross‑functional programs from strategy through execution.

Core Skills

• Exceptional communicator who can clearly articulate strategy, priorities, and decisions to stakeholders at all levels.
• Hands‑on and strategic mindset with comfortability zooming out to strategy and diving into execution.
• Strong problem‑solving and decision‑making skills in complex, fast‑moving environments.
• Ability to manage multiple priorities while maintaining clarity and focus.

Preferred Certifications

• PMP, Lean Six Sigma (Green or Black Belt), CM, CSCP, or CMQ/OE.

• Opportunity to shape and scale enterprise operations with real impact.
• Highly visible, trusted leadership role with executive access.
• Collaborative, mission‑driven culture rooted in accountability and continuous improvement.
• Meaningful work supporting communities and long‑term organizational sustainability.

We look forward to speaking with you!