Customer Quality Engineer: Lead Process Excellence & KPIs

• Monitor and report customer performance, ensuring timely corrective actions are implemented.

• Collaborate with customers on new process approvals and process changes.

• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.

• Maintain customer visit and audit schedules.

• Support audits, process standardization, waste elimination, and continuous improvement efforts.

• Monitor and improve supplier and customer KPIs.

• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.

• Resolve customer technical issues promptly to maintain supply continuity.

• Support long-term customer relationships and cost reduction initiatives.

• Travel as needed to support customers and job responsibilities.

• Support achievement of local and global KPIs.

• Communicate effectively and promote company policies, procedures, and mission.

• Comply with export control, safety, environmental, and quality requirements.

• Promote Lean principles and continuous improvement within the team.

Requirements

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
• Strong ability to prioritize effectively, work independently, and manage multiple tasks
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and decision-making skills
• Results-oriented with a strong customer service mindset
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

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Hard Skills

• FAI Activities
• PPAP Activities
• Root Cause Analysis
• KPI Monitoring
• Process Standardization
• Lean Principles
• Continuous Improvement
• Waste Elimination
• Customer Technical Issue Resolution
• Audit Support

Soft Skills

• Excellent Communication Skills
• Strong Analytical Skills
• Customer Service Mindset
• Prioritization Skills
• Independent Work Ability