Customer Quality Engineer

Responsibilities

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer‑delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem‑solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long‑term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency.
• Strong ability to prioritize effectively, work independently, and manage multiple tasks.
• Excellent written and verbal communication skills.
• Strong analytical, problem‑solving, and decision‑making skills.
• Results‑oriented with a strong customer service mindset.
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA.
• Applicants must be authorized to work in the US without employment VISA or other sponsorship.
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.