Sales and Service Leader

Your Role at Sephora

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to belong to something beautiful.

• Lead and inspire coaches and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth and provide ongoing feedback and development to elevate team performance.
• Train and develop support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork by promoting a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience.

• Meet the required minimum number of weekly shifts/hours.
• Full Time: 30‑40 hrs/week.
• Be available during peak retail operations (nights, weekends, and holidays).
• Punctuality and consistent attendance.

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast‑paced and dynamic environment.
• Quick learner with the ability to absorb and share product knowledge and training.
• Physically capable of lifting and carrying up to 50 pounds.

While at Sephora, you’ll enjoy a comprehensive benefits package, including healthcare and wellbeing benefits based on eligibility. Pay ranges from $26.00 to $30.00 per hour, depending on qualifications, experience, and other legitimate business factors.

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.