Retail Support Associate - Shoe Expeditor, Danbury Fair - Part Time

Job Overview

The Shoe Expeditor at Macy's Women’s Shoe department is responsible for ensuring smooth operations by quickly locating and delivering requested products, maintaining a clean and organized department, and delivering exceptional customer service.

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for customers.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Resourceful and responsive to changing priorities.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

• Competitive pay and benefits.
• Comprehensive health and wellness coverage and 401(k) match.
• Paid time off and eight paid holidays.
• Employee assistance program with mental health counseling and legal/financial advice.
• Merchandise discounts and performance-based incentives.
• Annual merit review and continuous learning with leadership development.
• Potential eligibility for performance-based bonuses.
• Medical, vision, dental, life, and disability insurance options.
• PTO accruals and holidays.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.