Key Account Sales Manager

JOB SUMMARY **MUST HAVE MANUFACTURING EXPERIENCE**

The Key Account Manager is responsible for developing and sustaining strong, long-term relationships with key customers while ensuring their needs are fully understood and met. This role serves as a primary liaison between customers and internal teams, facilitating seamless communication, negotiating pricing and supply agreements, and resolving issues promptly and effectively. The Key Account Manager will identify and maximize sales opportunities, drive customer satisfaction, and support overall business growth.

In addition, the role includes prospecting new customers in target markets and contributing to the achievement of the company’s strategic sales goals.

Our Strategy and Purpose

• We provide technology for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes and help engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, candor, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them, and move forward.
• We value people who take the initiative and hold themselves accountable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute account-based sales plans to achieve revenue growth targets.
• Strengthen relationships with major customers, ensuring alignment with company strategy and compliance.
• Collaborate with internal teams to optimize inventory and balance service excellence with cost efficiency.
• Monitor performance using KPIs, pipeline reviews, and internal quarterly business reviews.
• Respond promptly to customer inquiries and resolve issues professionally.
• Partner with Engineering and Technical Sales to address product issues and deliver tailored solutions.
• Manage customer complaints and returns, prioritizing resolution and retention.
• Lead Customer Quarterly Business Reviews to gather customer insights and assess performance.
• Negotiate pricing, terms, and supply agreements within company guidelines.
• Pursue and generate new business opportunities through web leads, trade shows, and targeted outreach.
• Oversee new customer projects from concept to production, ensuring timely and successful launches.
• Work as directed by your manager.
• Approximately 50% travel

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 5 years’ sales, account management or technical sales experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft:
  Office 365;
  SharePoint;
  Teams; and One Note preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand data is necessary and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

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