Distributor Relationship Manager

Creating Peace of Mind by Pioneering Safety and Security

Remote – Connecticut

Stanley Access Technologies, a division of Allegion, specializes in the manufacturing, installation, and servicing of automatic doors. This position supports our North American and International Distribution Sales Channels, working closely with all our distribution partners and handling customer inquiries, sales order maintenance needs and problem resolution. In addition, the role will be responsible for order management and ensure compliance is strictly followed.

• Interact and build positive relationships with assigned North American and International Distributors.
• Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
• Consistently improve and manage customer communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
• Maintain working knowledge of all company products, services, and promotions.
• Operate under Allegion guidelines when resolving issues.
• Attend meetings as required to represent the department and company.
• Handle multiple tasks simultaneously including detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, and maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

• Associate’s Degree or 3-5 years of account/customer management experience.
• Experience with order management system.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Reliable and possess a positive attitude.
• Demonstrate initiative and willingness to overcome challenges.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team setting or independently as required.
• Ability to balance multiple priorities in a high call volume environment while maintaining professional and courteous customer interactions.
• Ability to recognize and adapt to change.

• Bachelor’s Degree.
• Experience with SAP order management system.
• Effective negotiation skills.
• Export/Import Compliance.
• High level of enthusiasm and passion for excellence.
• Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.
• Ability to work across organizational boundaries and levels.

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• 401(k) plan with a 6% company match and no vesting period.
• Health Savings Accounts – tax‑advantaged savings account used for healthcare expenses.
• Flexible Spending Accounts – tax‑advantaged spending accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance – Short‑Term and Long‑Term coverage, paid for by Allegion, provides income replacement for illness or injury.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – earn monetary rewards for completing wellness activities.
• Employee discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage strengths through Clifton Strengths assessment & coaching.

Allegion is an equal opportunity and affirmative action employer. We are committed to building and maintaining a diverse and inclusive workplace. Whether your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will give you every opportunity to succeed in your application and on the job, and we provide accommodations for persons with disabilities as needed.