Sales Associate

Overview

About Lovesac. We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat designed to be better than traditional beanbags, and we expanded sustainable furniture with Sactionals, a customizable modular solution. Our goal remains to create truly adaptable, comfortable furniture that can be with customers for life.

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry and make a meaningful impact on the world, while promoting love and happiness in all aspects of our work.

As a Full Time Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help customers design our products to fit their style and space. If you are passionate about building relationships, dedicated to making every customer experience extraordinary, and enjoy influencing peers to do the same, join our Lovesac Retail Team.

• Act as a role model on the team by consistently engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty.
• Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment.
• Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience.
• Champion new company initiatives (i.e.: products, promotions) to drive adoption, engagement and sales performance.
• Consistently achieve personal sales goals and key performance indicators while inspiring others to reach their own goals through collaboration and leadership by example.
• Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company-provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support store operations including opening and closing, inventory, exchanges, marketing and promotions, and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Assist Store Management with additional responsibilities that include service or operation functions.
• Perform other duties as assigned by Management.

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service role.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac s omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors.
• Must be able to travel, as required by the Company, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to…