Sales Support Specialist, Multi Unit

The Role

Sales Support Specialist, Commercial partners closely with our Los Angeles–based Commercial and multi‑unit sales teams to drive profitability through seamless order management and proactive resolution of client needs. This role owns the full order lifecycle from pre‑order planning through shipment, while helping deliver a best‑in‑class, luxury service experience to our clients.

Responsibilities also include preparing for client meetings, managing samples and inventory transfers, processing payments and refunds, and supporting day‑to‑day sales operations. The ideal candidate is highly organized, detail‑oriented, passionate about design, and thrives in a fast‑paced, client‑focused environment.

This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT. Monday and Fridays are remote days with hours 10‑6:30pm. Tuesday, Wednesday, Thursday are onsite days working 9‑5:30pm.

• Deliver exceptional customer‑centric service and order management to internal & external customers
• Own order management process from pre‑order through delivery
• Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
• Support the channel’s sales efforts; quote/order entry; sample requests; processing and collecting payments
• Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
• Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
• Partner with CMM, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
• Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
• Complete order notes to maintain consistent communication of order status
• Maintain requested delivery dates to meet client’s expectations and company guidelines
• Collect deposits or balance payments on orders; arrange balance due payment before shipment
• Facilitate the completion of signed terms and conditions
• Respond to client inquiries in a timely and professional manner
• Adhere to team guidelines and values
• Other duties or projects around order and project management as assigned

• 3+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communication skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations
• Art/Interior design or luxury retail/service experience preferred
• Travel required up to 10% of the time to client meetings

We empower associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision and a 401(k) retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.