Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment connecting products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Qualifications

• High School Diploma or equivalent.
• Flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift 25‑pound boxes and move throughout the store continuously.

Comcast provides best‑in‑class benefits.

• Day‑One benefits including medical, dental, and vision coverage;
  Comcast X‑finity courtesy services in Comcast‑served areas; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full‑time employees); paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Uncapped commissions and unlimited salary potential.
• On‑the‑job training and continuous learning opportunities.

• Understand and apply our operating principles at all times.
• Own the customer experience, think and act to put customers first.
• Be enthusiastic learners, users, and advocates of our technology, products, and services.
• Collaborate, embrace teamwork, and share new ideas.
• Participate actively in the Net Promoter System to elevate customer feedback.
• Drive results and growth.
• Support a culture of inclusion in all work.
• Act in the best interest of employees, customers, investors, and communities.

This information is designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain all duties, responsibilities, and qualifications.

Comcast is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodations to applicants with disabilities.

Base Pay: $20.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $27.69 per hour. Commissions and bonuses offer significant upside above targeted earnings.

High School Diploma / GED.

Relevant

Work Experience:

2‑5 Years.