Branch Production Supervisor

Description

The Branch Production Supervisor is responsible for the full operational ownership of the branch installation and production team. This role oversees the day‑to‑day management, scheduling readiness, quality control, coaching, and execution of all replacement and production projects within their assigned branch.

The Branch Production Supervisor will lead and support a team of approximately 2 to 6 installation crews while ensuring projects are properly prepared, efficiently executed, and completed to ENCON standards with a focus on customer satisfaction, operational efficiency, and team development.

This position serves as the operational bridge between Sales, Service, CRM, Warehouse, and Installation Teams to ensure a seamless customer experience from point of sale through project completion.

• Take full ownership of all branch production projects from point of sale through final completion.
• Review all sold jobs from Sales Representatives and Service Technicians to ensure scopes of work, equipment selections, labor requirements, accessories, permits, and project details are accurate and complete.
• Verify all necessary information is provided prior to scheduling installations to minimize operational issues and customer disruption.
• Work closely with CRM personnel to coordinate site measures, installation scheduling, customer communication, and project readiness.
• Ensure all equipment, materials, permits, and accessories are properly ordered, received, staged, and prepared prior to installation dates.
• Coordinate with warehouse personnel and vendors to proactively resolve shortages, shipping delays, or material concerns.
• Ensure installers have all required job information, materials, and support needed for successful project execution.
• Make real‑time operational decisions in the field to support installers and maintain project momentum when unforeseen conditions arise.
• Identify opportunities to improve workflow, operational readiness, and overall installation efficiency.
• Ensure all return trips, startup visits, inspections, warranty items, and punch list work are properly scheduled and completed in a timely manner.
• Ensure completed jobs are fully closed out with all required documentation, photos, forms, and operational notes completed accurately.

• Directly oversee and support approximately 2 to 6 installation crews within the assigned branch.
• Provide daily coaching, technical support, mentorship, and leadership to installers and field personnel.
• Conduct regular jobsite visits, ride‑alongs, and quality inspections to ensure ENCON installation standards are consistently maintained.
• Work closely with the Branch Service Manager to identify coaching opportunities, training needs, and employee development plans.
• Complete annual reviews and ongoing performance evaluations for installation team members.
• Assist in developing future field leaders and promoting career growth opportunities within the branch.
• Promote accountability, professionalism, communication, safety, and teamwork throughout the production team.
• Help maintain positive morale and culture within the field teams.
• Lead by example while promoting ENCON Standards and company culture expectations.

• Perform quality control inspections to ensure all installations meet ENCON quality standards and customer expectations.
• Ensure customers understand the operation of their equipment and are satisfied with the completed installation prior to project closeout.
• Take ownership of installation quality, callbacks, warranty concerns, and operational follow‑through within the branch.
• Assist in resolving customer concerns quickly, professionally, and with a strong sense of urgency.
• Work closely with the Branch Service Manager to ensure a consistent and exceptional customer experience across all branch production projects.

• Work closely with the Branch Service Manager to coordinate manpower planning and labor sharing between Service and Production teams.
• Collaborate with other Branch Production Supervisors to support labor sharing and operational…