Collections Specialist

Description We are looking for a Collections Specialist to support audit-related collections activities for a Contract position based in Massachusetts. This role focuses on reviewing account balances, following established collection procedures, and helping maintain accurate documentation tied to billing and receivables. The ideal candidate brings a strong understanding of commercial and consumer collections and can work effectively in a detail-driven environment.

Responsibilities:

- Review outstanding commercial and consumer accounts to identify collection priorities and support audit-related activities.

- Contact customers regarding past-due balances, payment status, and billing questions while maintaining a detail-oriented approach.

- Maintain clear and accurate records of collection efforts, account updates, and supporting documentation.

- Reconcile account information by verifying invoices, payments, credits, and open balances.

- Assist with billing collection workflows to help improve consistency and readiness for audit review.

- Collaborate with internal teams to resolve discrepancies, clarify account details, and support timely payment processing.

- Monitor collection activity against established procedures and escalate issues that require additional review. Requirements - Experience handling commercial and consumer collections in a detail-focused business environment.

- Working knowledge of credit and collections practices, including follow-up, documentation, and account review.

- Familiarity with billing and collection processes, including payment tracking and discrepancy resolution.

- Strong attention to detail with the ability to manage records accurately and consistently.

- Effective written and verbal communication skills for customer outreach and internal coordination.

- Ability to organize multiple accounts and follow deadlines in a fast-paced setting.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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