AR Supervisor

Job Description

Job Description

Accounts Receivable Supervisor We are seeking an experienced Accounts Receivable Supervisor to oversee the day-to-day operations of the Accounts Receivable and Collections function, with responsibility for managing the Receivables portfolio, minimizing bad debt losses, and maximizing cash collections. This role will provide leadership and direction to the AR team while also maintaining hands‑on responsibility for key customer accounts and collection activities.

We are a growing company serving the industrial and high-technology markets and are looking for a motivated, detail-oriented accounting professional who can lead a team, improve processes, and work cooperatively within an energized environment. The ideal candidate is a self-starter with strong communication and analytical skills who can effectively balance team leadership with the execution of critical AR responsibilities.

Responsibilities

• Supervise and provide day-to-day leadership, guidance, and support to the Accounts Receivable and Collections team.
• Establish priorities, monitor team performance, and ensure AR activities are completed accurately and on schedule.
• Manage customer accounts and ensure timely payment of outstanding invoices.
• Monitor the accounts receivable aging and identify overdue accounts in accordance with company policy.
• Develop and execute collection strategies to achieve or exceed monthly and quarterly cash collection targets.
• Communicate effectively with customers, negotiate payment plans, and resolve billing and payment disputes.
• Maintain detailed records of customer contacts and collection activity.
• Successfully resolve customer inquiries regarding billing, statements, invoices, and payments.
• Escalate complex or high-risk customer issues appropriately and work with internal departments to reach resolution.
• Review and analyze AR aging, collection activity schedules, cash collection forecasts, and cash balance reporting.
• Prepare and present AR reporting and analysis to management, highlighting trends, risks, and opportunities.
• Assist with the preparation and review of monthly AR reserves, credit memos, write-offs, and other AR-related adjustments.
• Review customer credit information and assist with credit checks and customer onboarding requirements.
• Maintain and create customer accounts through Customer Maintenance, ensuring accurate customer and billing information.
• Create, maintain, and review credit reports for customers.
• Assist in establishing and maintaining AR credit insurance for customers.
• Oversee daily processing of credit card payments.
• Handle customer credit reference requests.
• Oversee certain project billing activities and monitoring reports.
• Ensure large-account invoice portals are maintained and invoices are submitted accurately and on a timely basis.
• Oversee daily issuance of invoices for all locations via email and U.S. mail.
• Ensure accurate processing of all drop/direct-ship invoices to customers.
• Maintain and monitor the Gaviti/Blue Snap collection platform and ensure collection activities are properly documented.
• Maintain and approve the customer validation portal.
• Oversee the daily closing and reopening of operational cash drawers.
• Review and approve AR-related transactions and activities as appropriate.
• Oversee monthly reconciliation of three bank accounts and ensure discrepancies are investigated and resolved.
• Provide weekly backlog reporting to management.
• Prepare and/or oversee weekly and monthly bookings reports for management.
• Partner with Sales, Customer Service, Operations, and Accounting to resolve customer account issues and improve cash flow.
• Identify opportunities to improve AR processes, controls, systems, and collection effectiveness.
• Assist the accounting team with…