Clinic​/Practice Assistant, Urgent Care

Site:
Mass General Brigham Medical Group Northern Massachusetts, Inc.

The Mass General Brigham Medical Group operates the Express Care clinic, a community‐based urgent care facility located at 104 Endicott Street, Danvers. We are recruiting a full‑time, 40‑hour Clinic/Practice Assistant for a 4‑day work week with a 14‑day repeating schedule, including an every‑other weekend rotation on Saturdays and Sundays from 8:00 am–5:00 pm.

• Perform a variety of administrative and clerical duties to support a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Education:

High School Diploma or Equivalent required.
Licenses and Credentials:
Certified Medical Administrative Assistant (CMAA) or equivalent preferred.

Experience:

2–3 years of office or administrative experience required.

Knowledge, Skills and Abilities:

Proficiency with Microsoft Office Suite; understanding of office operations, filing, copying, scanning, printing, and faxing; ability to use a phone system and manage non‑routine calls; effective written and verbal communication; time‑management and organization skills; ability to work independently and follow established protocols.

• Remote Type:
  Onsite
• Work Location:
  
  104 Endicott Street
• Hours:
  
  40 hours per week (4‑day schedule with rotating weekends)
• Employee Type:
  Regular
• Work Shift:
  
  Rotating (United States of America)
• Pay Range: $17.71 – $24.94 per hour
• Grade: 3

Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses. Compensation will be based on skills, experience, and education.

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We provide reasonable accommodations for individuals with disabilities. For accommodation requests, contact Human Resources at (857)‑282‑7642.