Record Retrieval Specialist

Job Details

Location:

Danvers, MA 01923
Salary range: $14.00 - $14.00 hourly
Shift: Monday - Friday

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.

As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

• Data entry
• Follow‑up with providers (via phone, email, fax) – frequent phone work
• Review prepayment requests for accuracy and input them into our system
• Answer status requests made by the client
• Process rejections based on the client protocol
• Review requested materials for accuracy and supply those in a final version to the requesting party

ISG is a technology‑driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Full‑time

• Prior experience in record retrieval (vendor side or physician side)
• Excellent written and verbal communication
• Strong work ethic
• Strong computer skills
• Effective organizational skills
• Ability to multi‑task
• Detail‑oriented
• Ability to work independently in a remote setting
• Knowledge of basic Microsoft Office programs (preferred)
• Appropriately maintaining the diary schedule set in place for follow‑up
• Ability to adhere to multiple client protocols
• Entering accurate diary entries in the system for all events regarding workflow
• Responding to client inquiries in a timely and appropriate manner