Dispatch Coordinator

Position Summary

Support the company’s strategic objectives and annual goals by delivering exceptional customer service and operational support, in alignment with Super Service Today’s vision, mission, purpose, and values.

• Deliver a positive and professional customer experience at all times
• Maintain and manage the daily schedule for service technicians
• Dispatch technicians efficiently as service calls are completed
• Prioritize service calls based on customer urgency and operational needs
• Monitor and adjust appointment schedules throughout the day as changes occur
• Proactively communicate delays or schedule changes to customers
• Serve as backup support for inbound customer calls when needed
• Track daily call volume and revenue targets to support department goals
• Communicate clearly and professionally with customers, technicians, vendors, sales staff, and internal teams via phone, email, and written communication
• Maintain accurate and up-to-date customer records in the system
• Perform administrative tasks that support operational efficiency
• Escalate service issues promptly to leadership to ensure customer satisfaction
• Manage conflict resolution with professionalism, empathy, and urgency
• Perform other duties as assigned

• 1–3 years of experience in customer service, dispatching, or a related role preferred
• Strong verbal and written communication skills with a positive and professional tone
• Proficiency in Microsoft Office or similar tools
• Ability to multitask in a fast-paced, high-volume environment
• Strong interpersonal skills and ability to work well in a team setting
• Basic geographical knowledge of the service area or ability to read maps/scheduling systems
• High School Diploma or GED required;
  Associate’s Degree preferred

• Primarily sedentary role (approximately 80% sitting in an office/call center environment)
• Frequent use of phone, computer, and office equipment throughout the day
• Occasional lifting of up to 5–10 pounds
• Adequate vision and ability to operate computer-based scheduling and communication systems
• Ability to work extended hours, nights, weekends, or on-call shifts as needed

• Maintain strict confidentiality regarding sensitive and proprietary company information
• Commit to ongoing training and professional development
• Flexibility to work outside normal business hours when required