Customer Service Representatives

Job Type

Full-time

Build your future with Cranney! At Cranney Home Services, we pride ourselves on fostering an environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Customer Service Reps. to join a dynamic team!

• Must be a resident of Mass

• Schedule:
  
  In office Monday-Friday (9:30-6:00 pm)
• Pay: $20–$24 per hour PLUS bonus opportunities
• 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)
• 50% Paid Dental Insurance
• 100% Paid Vision
• Company Paid Life Insurance
• Wellness Reimbursement
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Short-term and Long-term Disability
• Fidelity 401K with 4% company match
• Employee Referral Bonus
• Paid Time off (PTO) and sick time
• We are off all major holidays
• A supportive and close-knit team that feels like family

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:

• All calls answered with urgency in a professional manner
• Call handling and meeting customer needs consistently followed
• Meet the call center goal for opportunity expectations in respect to setting appointments
• Existing tools, scripts, and systems used consistently to book appointments
• Department procedures followed routinely to ensure consistently high sales
• Logging into systems in a timely manner
• Making follow-up calls to customers for satisfaction of service performed by technicians
• Checking invoices to ensure technician input proper payment and information in each order for accounting
• Outbound calls to new and existing customers
• Other job duties as assigned

• At least 3-5 years of customer service experience
• At least 3 years of call center experience
• Able to use and understand different computer systems
• Strong computer skills
• Service Titan experience is a plus
• Industry knowledge is a plus
• IVR phone system experience is a plus
• Able to multi-task

$20–$24 hourly

Cranney Home Services is an equal employment opportunity and affirmative action employer.