Scheduler Admin

Impact Fire Services is seeking a Dispatcher to support the operations management team. This scheduling and administrative position focuses on customer service and dispatch support, reporting to the department manager.

• Perform triage on incoming customer calls
• Schedule service for customers as necessary
• Dispatch technicians to perform service at customer sites
• Answer phone calls, text, or email messages
• Provide customer support as needed
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note‑taking

• Dispatching/Administrative experience
• Strong customer service skills
• Above‑average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Organizational and neatness skills
• Excellent listening and communication skills
• Ability to manage multiple priorities
• Strong work ethic and professional appearance
• Fit in with a culture of teamwork
• Ability to quickly learn new tasks
• Successful completion of a drug test and pre‑employment background screening required
• MVR checks required for all driving positions

• Competitive compensation
• Weekly pay cycle, every Friday
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company‑paid short and long‑term disability
• Immediately vested in a 401(k) company match
• Shared Ownership Program with monetary bonuses tied to company success
• Exceptional guidance and support from managers
• Collaborative culture and environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions
• Opportunity to work alongside top talent in the fire protection industry

Employment with an Equal Opportunity Employer (EOE) including disability and veterans.