Client Success Manager
Listed on 2026-09-03
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, HelpDesk/Support, Customer Service Rep
Client Success Manager – Managed It Services
Our client, a growing Managed Services Provider (MSP), is seeking a Client Success Manager to own and strengthen a portfolio of high-touch customer relationships.
This is a highly visible, client-facing role for someone who takes genuine ownership of the customer experience. You will serve as the primary relationship owner and trusted partner for approximately 15–20 clients, helping them navigate day-to-day needs, resolve escalations, plan technology initiatives, and maximize the value of their IT partnership.
The ideal candidate is responsive, polished, proactive, and naturally client-first. This is not a Customer Success position where communication happens primarily through email. You should be comfortable picking up the phone, handling difficult conversations, coordinating across internal teams, and personally making sure issues get resolved.
The organization is actively investing in its Customer Success function and views this team as a pipeline for future leadership, creating significant long-term advancement opportunities for high performers.
Remote opportunity
EST/CST candidates preferred
Occasional client travel may be required
Contract-to-hire opportunity
Conversion salary of approximately $80,000–$100,000 base
Target total compensation of approximately $110,000–$125,000
Growing and evolving Customer Success organization
Significant opportunity for professional advancement
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