Part-Time Community Associate

Community Associate

Address: 199 Rosewood Drive, 2nd Floor, 01923 Danvers, Massachusetts

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive throughout the morning. You handle WiFi code changes, package arrivals, directions to meeting rooms, projector setup, invoicing, and other service requests. You continue to collaborate with customers and other teams while ensuring accurate billing and customer satisfaction.

Pleasant coffee breaks provide a brief chance to relax.

As the day proceeds, you sort mails, respond to customer emails, provide print and invoice assistance, file service tickets, and work with the Community Manager to plan networking events, send e-invitations, create and post flyers, and attract prospects to the community.

In the late afternoon, you coordinate meeting room wrap‑ups, suggest nearby restaurants, and ensure the center is tidy before leaving.

We’re looking for someone who can manage multiple tasks while providing excellent customer service and who is:

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experienced and confident using MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $21.27
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.