Clinic​/Practice Assistant, Primary Care

Mass General Brigham Medical Group Northern Massachusetts, Inc. is a not-for-profit organization dedicated to patient care, research, teaching, and community service. We support a wide range of professionals—including physicians, nurses, business people, tech experts, researchers, and systems analysts—to advance our mission and provide exceptional care.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. We offer primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion services across Massachusetts, New Hampshire, and Maine.

We are located at 104 Endicott St in Danvers, MA. Our focus on primary care emphasizes relationship-building and a compassionate, family-focused approach.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and repetitive tasks. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as “Super User” for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

High School Diploma or Equivalent required. No experience can be accepted in lieu of education requirements.

Certified Medical Administrative Assistant (CMAA) preferred.

Office experience—2‑3 years required.

• Basic proficiency with all Office Suite applications.
• Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage non-routine phone calls and solve routine issues as appropriate.
• Effective communication in writing, including composing/editing e‑mail, memos and letters, and taking complete and accurate messages.
• Well organized with strong time management skills to handle multiple tasks, follow established protocols, and work within systems.

• 2 years of experience working in a community-based medical practice.
• Epic experience preferred.

Onsite

104 Endicott Street

40

Regular

Day (United States of America)

$17.71 – $24.94 per Hour

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.

Our competency framework defines what effective leadership “looks like” by specifying the behaviors most critical for successful performance at each job level. It comprises ten competencies (half people-focused, half performance-focused) and is used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.