Phlebotomist II - MGH Cancer Center

Job Summary

Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provides effective training and education to new employees and students as assigned.

Yes

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• Troubleshoots and resolves specimen, order, and common operational issues within the work area.
• Provides some training and education to new staff and students.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

• Education:
  
  High School Diploma or Equivalent required.
• Licenses & Credentials:
  Phlebotomy Technician [National Certification] – generic, HR preferred;
  Class D Passenger Vehicle Driver's License – generic, HR preferred.
• Experience:
  
  1-2 years in phlebotomy required.
• Knowledge, Skills and Abilities:
  • Proficiency in proper collection methods and processing of all specimens, including correct tube selection, volume, and stability requirements.
  • Good written and oral communication skills, ability to prioritize work, manage time, and adjust to changes.
  • Superior customer service skills, empathy, and respect for patients’ privacy and autonomy.
  • Problem‑solving skills and ability to manage complex patient collections.
  • Independence and effective collaboration within a team.

• Standing:
  Frequently (34‑66%)
• Walking:
  Frequently (34‑66%)
• Sitting:
  Occasionally (3‑33%)
• Lifting:
  Frequently (34‑66%) 35 lbs+ (with assisted device)
• Carrying:
  Frequently (34‑66%) 20‑35 lbs
• Pushing/Pulling:
  Occasionally (3‑33%)
• Climbing:
  Rarely (