Receptionist, Healthcare

Schedule:

4pm-11pm, as needed. Per Diem position.

At Recovery Centers of America (RCA), every team member plays a critical role in helping individuals reclaim their lives from addiction. As a Receptionist, you will be the first point of contact for patients, visitors, and staff, helping to create a welcoming and safe environment in a healthcare setting that often involves high‑emotion interactions. This role requires both professionalism and compassion, especially when supporting individuals at various stages of intoxication or withdrawal.

• Greet patients, visitors, and guests with empathy and professionalism, even in high‑stress or emotionally intense situations.
• Facilitate the patient admission process, including welcoming individuals who may be actively intoxicated or in distress.
• Administer Narcan (as needed) in emergency situations, with training provided.
• Answer and route incoming calls with urgency and clarity, providing accurate facility information.
• Support candidates arriving for interviews and appointments with check‑in and directional assistance.
• Manage mail, packages, and deliveries in accordance with facility procedures.
• Maintain a tidy, organized front desk and lobby area that reflects RCA’s commitment to excellence.

• A high school diploma or GED; additional training in medical or behavioral health administration is a plus.
• Prior experience in a healthcare, behavioral health, or substance use disorder treatment setting (required).
• At least one year of experience in a receptionist, administrative assistant, or front desk role (preferred).
• Comfort interacting with individuals who may be experiencing withdrawal, intoxication, or other medical issues.
• The ability to respond calmly in urgent situations, including administering Narcan (training provided).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with HIPAA and patient confidentiality standards.
• Strong multitasking and organizational skills in a fast‑paced, patient‑facing environment.

A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

RCA offers flexibility and professional growth opportunities, as well as comprehensive benefits for eligible employees.

Pay Range: $20.00 - $20.00

Recovery Centers of America (RCA) provides equal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.