Global Operations Manager

Location: Onsite in Danver, MA;
Oversees operations across U.S. and EU production facilities

Tired of being a cog in a corporate machine? At Digital On Demand, you won't spend six months learning "how things have always been done"—you'll spend your first 90 days changing them. We're giving you the keys to our operations with a clear mandate: identify what's broken, fix it fast, and build systems that can scale with us. No red tape.

No endless approval chains. You'll be a key business partner to the CEO and part of the leadership team with autonomy to transform how we operate across two continents. If you've been waiting for a role where your ideas don't die in committee meetings and your wins are visible within weeks, not quarters—this is it. We're scaling, and we need someone who can build the operational backbone that gets us there.

The question is: are you ready to own it?

DOD seeks someone who can hit the ground running and take ownership of our daily operations across US and EU production facilities.

Digital On Demand is a print-on-demand and global fulfillment company specializing in custom drinkware, hardgoods, and personalized products with no minimum order quantities (no MOQ). We operate fulfillment centers in both the U.S. and Europe (Danvers, MA and Venlo, Netherlands) and support everything from one-off custom items to high-volume enterprise programs. Our platform emphasizes API integration, real-time order tracking, streamlined workflows, and scalable solutions for enterprise and brand customers.

Digital On Demand is also proud to be a 1% for the Planet company.

• Real impact from day one — not a “wait and see” role
• Direct partnership with leadership + daily operating touchpoints
• Ownership to build scalable systems, rhythms, and accountability
• High‑growth inflection point with global expansion potential
• Clear growth path with potential to evolve into a COO/VP Ops role over time

In your first 90 days, you’ll:

• Implement daily production planning + shift huddles, including plan‑vs‑actual tracking within 30 days
• Identify the top 3 bottlenecks (production + people workflows) and deliver improvement plans with early wins
• Improve output per labor hour while maintaining on‑time delivery (OTD) and quality targets
• Build a capacity management plan to support scalable growth

• Own daily floor operations: staffing, scheduling, priorities, and escalations
• Track and improve throughput, labor efficiency, and rework (root cause through closure)
• Establish operating rhythms (huddles, reviews, retrospectives) that drive accountability
• Lead a lean team (approx. 5 direct reports) and build stronger decision‑making and ownership
• Manage to key service levels, including a 3‑day fulfillment turnaround SLA
• Strengthen dashboards and visibility using Notion + a homegrown order management system

• 5+ years of operations leadership in manufacturing, production, or fulfillment environments
• Strong floor leadership + labor planning; ability to delegate and hold teams accountable
• Proven ability to solve bottlenecks and build simple, repeatable systems
• Comfortable managing by metrics (OTD, throughput, downtime, scrap, quality)
• Tech‑savvy, adaptable, and energized by building structure in growing environments
• Promotional products experience is a plus, but not required
• Healthcare benefits included
• Bonus eligibility (annual or quarterly) tied to profitability and operational performance and operational performance metrics
• 3 weeks of PTO + holidays, sick time, and your birthday off with dinner paid for :)