Case Manager - Exempt

Overview

ISG is the national market leader offering a unique combination of solutions that provide claim and litigation support to both insurance and legal defense communities. Our business units play essential roles in assisting our clients in claim management and ultimately building value in insurance. The ideal candidate is a skilled communicator, well-versed in sourcing techniques, and adept at managing the end-to-end recruitment process.

• Full-time
• Monday - Friday, 8 AM - 5 PM in various time zones

• Negotiable based on experience
• Benefits: 401(k), Dental insurance, Disability insurance, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Parental leave, Vision insurance
• Benefit Conditions:
  Only full-time employees eligible. Waiting period may apply

• Review claim notes / client documentation
• Assign investigative tasks, maintain communication throughout the duration of investigations, and assess findings
• Maintain detailed diary notes / claim history within the case management system
• Provide guidance and instruction to investigators
• Provide professional updates, reports, and communication directly with clients
• Manage the file within the appropriate budget and by the client’s due date
• Identify suspicious circumstances / red flags
• Review the completed investigation and provide recommendations for additional investigation when applicable
• QA final product including investigator time and expense