Senior Director, Global Cost, Service & Repair

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Supply Chain Manufacturing

Manufacturing Process Improvement

Professional

Danvers, Massachusetts, United States of America

Abiomed is recruiting for a Senior Director, Global Cost, Service & Repair leader located in Danvers, MA.

The Global Cost, Service & Repair leader (Senior Director) is responsible for end‑to‑end service and repair supply chain strategy and execution across a global, multi‑site network. This leader drives availability, speed, cost, and quality of repaired/refurbished medical devices through integrated planning, service supply, repair operations enablement, logistics, inventory management, and supplier performance. The role partners closely with Quality, Regulatory, Operations, Engineering, Finance, and Commercial teams to ensure compliance and deliver measurable improvements in service levels and gross margin.

In addition, the leader identifies and implements capabilities (systems, analytics, network design, and standard work) that provide competitive advantage and scalable growth. The leader is accountable for Service & Repair supply chain performance in Danvers, Aachen, DE, and Japan locations, focusing on Abiomed’s global cost improvement and gross margin improvements. The leader builds their team to work with Finance, Ops, and Quality to drive product and process improvements that deliver meaningful cost savings.

• Own the global Service & Repair supply chain strategy and operating model across planning, sourcing, inventory, logistics, and repair network enablement.
• Lead and develop a world‑class service supply chain organization through talent acquisition, coaching, and succession planning to support forecasted growth.
• Drive service materials planning and inventory optimization (multi‑echelon where applicable) to ensure device/part availability while reducing working capital and obsolescence.
• Establish and manage global transportation and reverse logistics strategies to improve cycle time, reliability, and total delivered cost across regions.
• Own S&O/P / IBP inputs for service & repair demand, capacity, and materials, aligning repair site throughput, supplier capacity, and customer commitments.
• Lead supplier strategy for service parts and repair consumables (qualification, performance management, cost, and continuity) and drive dual sourcing and risk mitigation.
• Partner with Quality/Regulatory to ensure service and repair processes, suppliers, and logistics flows comply with applicable requirements (e.g., FDA QSR, ISO 13485) and are inspection ready.
• Define and deliver the service & repair cost and productivity roadmap (labor, freight, material, scrap, rework, expedite, and overhead) to improve gross margin.
• Establish KPIs, dashboards, and operating rhythms to manage service supply chain performance (OTD, turnaround time, fill rate, inventory turns, cost to serve, and supplier performance).
• Own service & repair margin performance in partnership with Finance, including forecasting, drivers analysis, and execution of margin improvement initiatives.
• Lead cross‑functional programs to standardize processes, deploy enabling technology (ERP/MRP, WMS, TMS), and improve data quality and analytics for decision‑making.
• Work with Global Development Engineering, Operations and Finance to develop long‑term margin…