Electro-Mechanical Service Technician

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Work Schedule:

M-F 8:00AM to 5:00PM.

The Service Technician is an excellent opportunity for someone with strong electro‑mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Service Technician will provide preventative and corrective maintenance on Abiomed electro‑mechanical products received into the Danvers-based Service Depot, occasionally providing on‑site support to customers. The Technician will also provide basic telephone support to Abiomed’s customers and field‑based Sales, Marketing, and Clinical teams, and will assist Engineering/Quality SPR Teams with complaint follow‑up, investigation and closeout as required.

• Conduct preventative and corrective maintenance of electro‑mechanical life‑support consoles.
• Maintain calibration standards as required for all test equipment used in the servicing process.
• Provide internally‑based service to Abiomed’s pool of service loaners and marketing consoles.
• Provide basic telephone support to Abiomed’s customers and field‑based Sales, Clinical, and Marketing teams.
• Ensure an adequate level of service inventory is available to meet day‑to‑day service needs.
• Provide rotating 24/7 on‑call service support coverage for customers and field teams.
• Support manufacturing with testing and burn‑in of spare parts.
• Assist Engineering with complaint follow‑up, including evaluation, testing, investigation and closeout.
• Document neatly and accurately all services performed.
• Communicate issues in a timely manner to manager and Admin team as required. Review service history for each console prior to servicing.
• Ensure compliance with regulatory standards, following established SOPs, processes and procedures. Work as a team player, adapting and executing on individual and team goals.

• AS/BS in Electrical or Mechanical Engineering Technology preferred or equivalent experience. Valid US Driver’s license required.
• Ability to lift and move up to 70 lbs.
• Willingness and ability to travel internationally and domestically (up to 10% of the time).
• Detail‑oriented and focused on quality.
• Ability to follow written and verbal SOPs, and document work.

• 3+ years of experience servicing and supporting electro‑mechanical devices or consoles, or scientific instruments.
• Medical device experience strongly preferred.
• Working knowledge of SAP and Salesforce.
• Familiarity with general regulatory guidelines as they pertain to servicing medical devices; manufacturing experience.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants may contact  Internal employees can contact AskGS for accommodation resources.