Lead Triage Nurse

Lead Triage Nurse

MFM Health is seeking a full-time, experienced, patient-centered Lead Triage Nurse to provide clinical leadership and operational support for our Triage Nurse team. This position includes rotating coverage among our Middleton, Danvers, and Manchester-by-the-Sea locations, offering the opportunity to collaborate with providers and staff across multiple practice sites. Working closely with the Manager of Clinical Support & Care Continuity Operations, the Lead Triage Nurse helps coordinate the day-to-day activities of the department, ensuring efficient operations, adherence to clinical standards, and the delivery of safe, timely, and patient-centered care.

The ideal candidate is a strong communicator, organized leader, and trusted clinical resource who thrives in a fast-paced environment while fostering teamwork, accountability, and continuous improvement. As the clinical lead for the department, this individual serves as a key resource for nursing staff, collaborates across departments to enhance care delivery, and leads by example in supporting a culture of excellence and service.

What We Offer

• Enhanced Benefits Package:
  Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment:
  At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities

• Operational Leadership & Workflow Coordination
• Support the Manager of Clinical Support & Care Continuity Operations in the daily oversight of the Nursing and Triage department.
• Coordinate daily triage operations to ensure timely and efficient patient care.
• Monitor department workflow throughout the day and adjust assignments based on staffing levels, patient volume, and operational needs.
• Identify workflow challenges and recommend process improvements.
• Assist in implementing departmental initiatives and operational goals.
• Scheduling & Staffing Support
• Assist with maintaining appropriate daily staffing coverage.
• Coordinate triage assignments and adjust schedule as necessary due to staffing changes, call-outs, or fluctuating patient volume.
• Support adherence to departmental scheduling, attendance, and PTO policies.
• Communicate staffing concerns promptly to the Manager of Clinical Support & Care Continuity Operations.
• Triage Operations
• Coordinate weekly and daily triage assignments to ensure equitable workload distribution.
• Monitor triage performance to ensure calls, patient messages, and clinical tasks are managed efficiently and in accordance with departmental standards.
• Ensure appropriate triage coverage across all clinical teams.
• Reinforce established triage workflows and escalate ongoing operational concerns when appropriate.
• Nurse Visit Coordination & Clinical Quality
• Monitor nurse visit workflows to ensure consistency with organizational standards.
• Review and approve nurse visits for accuracy, completeness, and appropriate documentation.
• Assist in developing and improving standardized nurse visit protocols.
• Promote consistent, evidence-based nursing practices throughout the department.
• Vaccine Program Coordination
• Maintain comprehensive vaccine reference resources for nursing staff.
• Ensure vaccine administration guidelines remain current and consistent with CDC, ACIP, state and organizational recommendations.
• Maintain guidance regarding:
• Vaccine schedules
• Age indications
• Administration intervals
• Needle selection (length and gauge)
• Frequency and spacing requirements
• Serve as a clinical resource for vaccine-related questions and updates.
• Leadership & Staff Support
• Serve as the primary point of contact for day-to-day clinical questions and workflow concerns.
• Provide guidance, coaching, and mentoring to nursing and triage staff.
• Support onboarding and ongoing training of new nursing team members.
• Assist the Manager of Clinical Support & Care Continuity Operations with leadership responsibilities during absences or as delegated.
• Promote professionalism, accountability, teamwork, and respectful communication.
• Interdepartmental Collaboration
• Collaborate with providers, clinical leadership, and department leaders to ensure coordinated patient care.
• Promote effective communication between departments.
• Assist in resolving workflow concerns that impact patient care or operational efficiency.
• Support organization-wide initiatives designed to improve clinical operations and patient experience.
• Behavioral Accountability & Team Culture
• Foster a culture of professionalism, accountability, respect, and teamwork.
• Address minor workflow or behavioral concerns through coaching and real-time feedback.
• Escalate significant performance or conduct concerns to the Manager of Clinical Support & Care Continuity Operations.
• Encourage positive collaboration among nursing staff and across departments.
• Policy Compliance & Continuous Improvement
• Ensure compliance…