Xfinity Retail Sales Consultant

Job Summary

Salary: $19.00 /hour Base + Targeted Commission for a total of $26.69 per hour. This role is a retail sales position at Comcast Xfinity, delivering customer support and sales services to enhance the shopping experience and promote Comcast/Xfinity products.

• Engage customers with enthusiasm, demonstrating and explaining product features.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets while enhancing customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay bills in the store.
• Answer questions on current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun, competitive environment and connect our products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays as required.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store continuously.

Comcast provides day-one benefits including medical, dental, and vision coverage;
Xfinity courtesy services in serviced areas; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 for full-time employees; paid time off; 401(k) savings plan with up to 6% dollar-to-dollar matching; and many additional benefits.

• Understand and apply Comcast Operating Principles.
• Own the customer experience and prioritize customer needs.
• Be knowledgeable, enthusiastic learners, users and advocates of Comcast technology and services.
• Collaborate with team, share ideas, and work together.
• Participate in Net Promoter System, attend huddles, and give feedback.
• Drive results and growth.
• Support a culture of inclusion in work and leadership.
• Act with integrity and do what-s right for customers, colleagues, investors, and communities.

This information indicates the general nature and level of work performed in this role and is not a comprehensive inventory of all duties or qualifications.

Comcast is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodation to individuals with disabilities.

Customer-focused, workplace organization, persuasion, teamwork, technical knowledge, self-motivation, communication, resilience, critical thinking, problem solving, professional integrity.

Base Pay: $19.00 /hour. Total Target Compensation (Base Pay plus Targeted Commission): $26.69 /hour.

High School Diploma or GED.

None required.

2-5 Years of retail or sales experience.