Retail Sales Supervisor; Danvers, MA

Job Overview

Retail Sales Supervisors champion customer engagement and oversee the front‑of‑store operations. The role focuses on increasing sales, conversions and service throughout the store, actively engaging customers to provide complete solutions.

Compensation: $18.00 - $18.25/hour

Schedule:

Full time

Job Type: Permanent

• Flexible part‑time or full‑time hours (depending on store needs)
• Generous paid time off, weekly pay and career development program
• Associate discounts on in‑store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with company match
• Dental and vision insurance; full‑time eligibility for medical coverage
• Compensation based on qualifications and experience

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on delivering an exceptional store experience, consultative selling, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adapt to change, and remain flexible to perform additional duties as assigned.
• Remain available and support an engaging environment.
• Complete daily merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the GM.
• Coach the team on behaviors to win, deliver excellent customer service and achieve results through role‑playing and feedback.

• Ability to work a flexible schedule based on the store’s needs.
• 1+ year experience selling retail products or services.
• Strong desire and ability to engage with customers and understand their needs.
• Effective communication skills, strong organization, and adaptability to changing business priorities.
• Experience coaching a team and/or supervising others.
• Ability to work cooperatively in a fast‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Physical ability to lift/move materials in the 10–50 pound range, climb ladders, stand and walk continuously.