Experience Leader, Retail Customer Service
Job in
Danvers, Essex County, Massachusetts, 01923, USA
Listed on 2026-08-10
Listing for:
PetSmart
Full Time
position Listed on 2026-08-10
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail Support
Job Description & How to Apply Below
Pet Smart’s Retail Customer Service Lead (Key Holder) role focuses on delivering exceptional pet parent service while upholding Pet Smart’s mission and values. The position drives customer experience strategies through loyalty and promotions, engaging with customers in-store and online to meet targeted results.
It also shares responsibility for safety, cleanliness, merchandising and associate engagement across the store.
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