Sales Operations Analyst II

On-site in Danvers, MA Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.

• Reduce lost accounts by diffusing cancellation requests;
  Meet or exceed sales call activity goals for proactive account retention
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• “Save, Secure, and Convert” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
• Cultivate long-term relationships at all levels of customer organizations and within the Company
• Handle customer complaints efficiently to maintain high satisfaction levels
• Analyze sales data to identify trends, patterns, and opportunities for improvement
• Prepare and present sales reports and dashboards to senior management
• Support the development and implementation of sales strategies and initiatives
• Collaborate with sales teams to ensure alignment with business goals
• Provide detailed reports to sales, marketing, and senior leadership

• Manage the CRM platform to ensure it supports all aspects of the company’s operations
• Train and guide staff on effective use of the CRM system
• Create leads, accounts, opportunities, and accounts in CRM
• Update all pipelines in CRM
• Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
• Monitor, assess, and maintain data quality using data quality tools
• Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
• Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and Power Point
• Build and maintain sales operations program models to increase productive workflow
• Liaise with relevant teams to resolve discrepancies in data

• Complete vendor registration for new accounts
• Review, validate, and confirm purchase orders
• Process sales orders and submit order confirmation to customer
• Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
• Develop and maintain strong relationships with customers
• Address and resolve any escalated issues or concerns from high-level customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
• 2+ years of experience in sales…