Senior Account Manager

Senior Account Manager

The Senior Account Manager is responsible for driving sales growth and expanding CST's presence within an assigned territory, with a primary focus on biopharma, contract research organizations (CROs), and translational research institutions. This individual will cultivate strategic relationships within highly compliant settings, focusing on two key growth vectors:
Expanding CST's footprint within the CAR-T and cell therapy development ecosystem. Identifying growth opportunities within high-value sectors such as immunology and neurodegeneration. By positioning CST's premium antibody-based products and services, the Senior Account Manager will support customers navigating the critical transition from discovery to early-stage regulated manufacturing. This role requires a strong understanding of GxP environments, clinical workflows, and validation standards, enabling you to serve as a trusted partner to accounts operating under strict regulatory requirements.

You'll have the opportunity to:

• Revenue Growth & Strategic Account Management (30%)
• Drive territory revenue growth by expanding CST's core portfolio across translational research and early-stage clinical workflows in immunology, neurodegeneration, and oncology.
• Manage and expand key accounts across biopharma and CRO organizations, utilizing a consultative, solution-based approach tailored to pre-clinical and early clinical evaluation phases.
• Engage key stakeholders, including laboratory leadership, translational scientists, and validation/quality teams, to support product adoption and long-term partnerships.
• Identify and capture high-value opportunities within the CAR-T, TCR-T, and cell therapy pipeline as a primary focus, strategically positioning CST's early-phase clinical and GMP portfolio where lot-to-lot antibody consistency is a critical regulatory hurdle.
• Accurately forecast sales, maintain pipeline visibility, and drive cross-selling/upselling of high-consistency solutions across account pipelines.
• Partner with internal teams to develop proposals, pricing strategies, and contracts aligned with institutional purchasing and documentation processes.

• Customer & Stakeholder Engagement (30%)
• Build and maintain strategic relationships with translational scientists, lab directors, and research quality stakeholders.
• Serve as a trusted advisor on product validation, assay reproducibility, documentation standards, and early-stage compliance considerations.
• Support customers in navigating product selection to ensure alignment with their internal validation and characterization standards.
• Deliver an exceptional customer experience by anticipating needs and ensuring timely, technically sound responses.

• Cross-Functional Collaboration (15%)
• Partner with Sales, Product Management, Marketing, R&D, and Quality teams to support commercialization and account engagement strategies.
• Act as the voice of the customer, sharing insights on translational workflows and validation expectations to inform product positioning.
• Coordinate with technical and application scientists to ensure solutions meet rigorous evaluation standards and are fit-for-purpose.
• Align global and regional teams on territory account strategies and commitments.

• Market Intelligence & Strategic Insights (15%)
• Identify new opportunities in emerging translational applications, expanded workflows, and regulated research spaces.
• Represent CST at industry conferences, scientific symposia, and relevant regional events to strengthen market presence.
• Provide strategic input into portfolio and commercial planning based on evolving market trends and validation requirements.

• Administrative, Quality & Compliance (10%)
• Maintain accurate account records, contracts, and documentation in compliance with company policies and standards.
• Manage expenses and report performance metrics aligned with commercial objectives.

Core Experience

Bachelor's degree in Life Sciences or a related field (advanced degree preferred). 5+ years of life science sales experience with a strong emphasis on biopharma, CROs, or translational/early clinical research environments. Demonstrated experience selling to accounts with strict…