Assistant Operations Officer

Job Type: Full-Time | Exempt | In Office

Salary Range: $65,520 – $76,680 per year

Commercial Bank of California (CBC) is the largest Latino‑owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.

We are a purpose‑driven financial institution committed to building long‑term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community‑focused, relationship‑driven bank that puts people over profits.

The Assistant Operations Officer supports the Operations Manager in overseeing daily operations, security, and procedural compliance to ensure the smooth functioning of centralized services. This role assists in managing branch operations and supervising staff, contributing to the effective coordination of customer service, new accounts, problem resolution, and account servicing. The position involves regular interaction with customers, loan officers, and internal teams, and plays a key role in training staff, planning work schedules, and evaluating staffing needs to maintain operational excellence.

• Manages and provides day‑to‑day coordination for the bank’s operations area. Assists Operations Manager in supervising and evaluating workflow to ensure a high level of customer service, accuracy and meeting time deadlines.
• Provide services which will include escheatment, non‑post items, outgoing wires, ACH support, transit adjustment, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, certifications etc.
• Control vault cash and maintain proper level of reserve within prescribed bank limit.
• Keep informed on new developments and ideas that would affect operations. Exercise control over operations area and establishes goals and objectives.
• Guide the formulation, implementation and coordination of operations policies, procedures and activities within the bank.
• Maintain proper operational standards, which will avoid unnecessary risks and undue exposure.
• Communicate Bank policies, procedures and regulations to Bank personnel and ensure compliance and the correction of any deviations.
• Perform multiple operations functions in support of the operations department.
• Within guideline reconcilement, balances, clears outstanding balances, responds to inquiries and processes specific reports.
• Assist customers with bookkeeping issues related to account balances, monthly statements, check hold, returned items, overdrafts, service charges, stop payments, safe deposit etc.
• Keep accurate records of all monies involved with receiving and paying transactions.
• Assist customers with complex transactions such as collections and/or exchanges.
• Operations Certification‑conduct and review to ensure accuracy and balancing with proper supporting documents.
• Maintain knowledge of Bank policies, procedures and regulations.
• Achieve individual and departmental objectives:
  Establish and manage priorities to ensure the effective and efficient accomplishment of departmental responsibilities.
• Ensure that audit reviews are rated at above average or better, take corrective action as necessary when audit standards are not being attained.
• Oversee teller duties and assist line with customer transactions during peak periods.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,…