Senior Principal Consultant - Site Reliability Engineering​/DevOps Lead

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Skills – Genpact LLC seeks Senior Principal Consultant - Site Reliability Engineering/Dev Ops Lead (multiple positions) in Danville, IL to be responsible for driving Enterprise Initiative projects for the client across multiple departments and ensure timely execution of the projects. Responsibilities include project management, process diagnostics, issue escalation, transition/handover planning, and driving process improvement and efficiencies using project management, ITIL, LEAN, and Six Sigma tools and methodologies.

Lead and manage Cloud implementation programs of different technology products. Develop and execute domestic strategy and expertise across various Cloud tools, IT project implementations, technology management, and support for clients. Own and lead initiatives to define, design and implement IT automation i.e., Dev Ops solutions such as Continuous Integration, Continuous Delivery, and Continuous Testing using Agile and SAFe Agile Methodologies.

Set up of Continuous Integration and Delivery System with Microsoft Azure Pipelines, perform continuous improvements and enhancements to existing Dev Ops frameworks. Enable security testing/assessment support as part of Dev Sec Ops  and retrofit client applications to industry standards and best practices. Define branching and merging strategies and implement a centralized branching model. Produce metrics as per the agreed schedule and discuss with client subject-matter experts.

Measure Dev Ops metrics for Build, Code Quality, Test, and Deployments on weekly basis and publishing manual reports for Operations and Customer ARTs. Research and development to provide a unified, configurable, and easy-to-use Dev Ops dashboard for a E2E Application delivery pipeline. Bridge technological gaps across various engineering teams for continuous improvement in Build and Release pipelines and the processes.

Develop detailed project schedules, project estimates, resource plans, and status reports for technical projects related to Robotic Process Automation (RPA) and data support systems across applications and technologies. Perform validation of digital tools and systems implementation. Collaborate with operations and transition teams, and other peer teams to drive the team to successful implementations. Adhere to Incident, Change, and Problem management process.

Automate high operational cost tasks such as break/fix, service requests, provisioning, and other repetitive manual intensive activities. Ensure all crucial and proprietary financial systems stay up and running by monitoring them on an ongoing basis and acting as the front-line response to incidents and restoring mission critical functionality. Improve software reliability by identifying, gathering and analyzing data from system logs and metrics to understand performance, implementing solutions to underlying problems and debugging software.

Improve client systems for identifying and addressing…