Outpatient Liaison
Listed on 2026-02-16
-
Healthcare
Healthcare Administration, Health Communications, Medical Receptionist, Medical Office
We are looking for TOP PERFORMERS like you!
Location: Danville, IL
Job :2285
# of Openings:1
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13
-Time recipient of the
prestigious
North Coast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for
Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the
Inc. 5000list in 2024, marking a significant milestone in our company's growth and success!
Join Our Team!
Apply today
to become a part of our dynamic team!
Competitive Pay
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General: Responsible for performing all tasks relative to outpatient referral communications with the patient/client and physician office referral sources
Responsibilities and Duties:
- Handles intake inquiries from physician offices and intakes all pertinent customer order information including documentation required to meet coverage criteria
- Responds to questions posed by provider offices and other outpatient referral sources related to home equipment/supply needs, acting as a liaison between MSC, patient/caregiver and the referral source.
- Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.
- Markets our services to the provider offices and other potential referral sources within the community.
- Maintains open communications with all referral sources and documents with whom and with what frequency
- Other duties as assigned.
Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/
Physical Requirements:
- Two years (minimum) of HME customer service experience strongly preferred
- Knowledge and understanding of intake implications of industry change.
- Excellent skill sets in communication and customer relations.
- Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
- Must be able to lift and carry up to 50 pounds
- Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday
- Must be able to safely operate equipment and follow all safety protocols
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