Quality Improvement and Special Projects Specialist

Do you thrive on solving problems, improving processes, and collaborating with others to make meaningful change? Crosspoint Human Services is seeking a Quality Improvement and Special Projects Specialist to support the agency's quality management, compliance monitoring, and performance improvement initiatives. In this role, you will facilitate continuous quality improvement meetings, guide cross‑functional discussions in order to move projects forward, monitor regulatory requirements and reporting deadlines, and help foster a culture of continuous quality improvement throughout the organization.

Duties include but are not limited to:

• Supporting accreditation readiness by monitoring compliance and maintaining required documentation.
• Partnering with teams across the organization to coordinate strategic initiatives and special projects.
• Coordinating quality audits, chart reviews, and program evaluations.
• Providing guidance and technical assistance to staff on quality improvement practices and tools.
• Lead the continuous quality improvement Safety Committee meetings, maintain required documentation, and track follow‑up action.

Schedule:

Monday through Friday: 8:00am‑4:30pm

• Requires a bachelor's degree or equivalent life and/or professional experience.
• Experience with accreditation standards (COA, CARF, Joint Commission) is preferred.
• Excellent written and verbal communication skills with exceptional attention to detail and the ability to manage multiple projects simultaneously.

Taking care of people starts with taking care of our employees. Crosspoint offers a comprehensive benefit package designed to support your well‑being, growth, and stability.

• 17-22 paid vacation days per year (accrued based on length of service)
• 12 paid sick days per year
• 10 paid holidays

• Crosspoint pays a portion of health insurance premiums for employees and their families
• Group dental and vision insurance
• Flexible benefits available for employees

• 401(k) participation after 90 days of service with an employer match
• Professional development assistance and tuition reimbursement
• Employee Referral Program

Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law. We celebrate diversity and are fully committed to an inclusive work environment for all our employees.