Outside Sales Support Specialist

Outside Sales Support Specialist (Open)

Location:

Danville, IL - Retail shop

How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

Airgas is Hiring for a Outside Sales Support Specialist in Danville, IL! We are looking for you!

Hourly rate of $25 an hour plus bonus opportunities!

Monday-Friday, no weekend work!

• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents:
  We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access:
  Your benefits start after just 30 days of employment.

The Outside Sales Support Specialist daily focus centers on partnering within a supportive office community to cultivate open communication via phone calls and emails from account managers, delivering exceptional customer care and solutions, ensuring accurate and seamless order processing, crafting precise quotes, and nurturing and keeping contract agreements accurate. Fosters exceptional internal relationships by supporting the sales force and delivering professional, accurate quotes.

Translates sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems. Guides and streamlines special pricing and cost requests from the sales team. Provides comprehensive PSA management and contract review, coordinates sales deal pricing in PAW (Price Agreement Workbench), and works alongside account and district managers to implement effective pricing strategies.

Prepares business reviews and performance metrics to help account managers shape successful sales strategies. Collaborates with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently. Establishes new accounts and ensures accurate system setup for the region. Partners with the e-business team to seamlessly transition customers onto  Proactively reviews account pricing to identify opportunities for greater efficiency. Coordinates and updates contract pricing for designated districts, managing approvals within PROS.

Supports and executes the Annual Price Increase (API) process for designated districts. Opportunities to contribute to cross-functional projects may arise based on business needs and personal growth goals.

• A high school diploma or equivalent.
• Two years in a customer service and/or sales related role.
• Working knowledge of Microsoft Office Suite:
  Outlook, Word, Excel, and PowerPoint.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
  Ability to compute rate, ratio, and percent’s.
• Ability to balance priorities collaboratively while keeping team goals and deadlines on track.
• Connects easily with others to share information clearly for the purpose of explaining information to customers and employees and strong customer service skills.
• Attentive to details that ensure quality and accuracy.

• Bachelor’s Degree preferred from four-year College or University or one to two year of related experience and/or training or equivalent combination of education and experience.
• Prior experience with SAP order entry software preferred.

• Benefits:
  We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty…