Team Lead Westside Gastro

Job Summary :

Job Description

Essential Responsibilities:

For those in a front office secretary / receptionist role

* Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.

* Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Practice Coordinator.

* Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.

* Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above-mentioned responsibilities.

* Responsible for the filing and copying of all patient and non-patient related items and correspondence.

* Provide appropriate feedback to ensure efficient and effective front office functions.

* Proficient in hospital EMR system and all tasks associated with front office job duties per EMR protocol.

For those that are in a clinically based patient care role (MA, or LPN)

1. Provides directly and through delegation patient care for facility clients.

• Maintains knowledge of normal/abnormal parameters that identify clients at risk.

• Provides patient care in accordance to standards and guidelines.

• Responds to telephone calls and triages appropriately.

• Provides patient with reassurance, accurate teaching and direction.

2. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.

• Ensures that medical records are completed, accurate and updated.

• Initiates patient contact and prepares patient for examination. Obtains vital signs, weight, age, temperature, blood pressure, pulse, respiratory, history and chief complaint.

• Observes patients with abnormal signs and symptoms, communicates their condition to the physician and documents the same in the medical record.

• Ensures patient understanding of physician instruction upon discharge.

• Documents patients medical record entries and documents charge information into electronic medical record for billing.

3. Assist with testing and treatment procedures under the Physicians supervision.

• Assists physician in applying splints and dressings.

• Performs and follows through in all indicated orders from physician.

• Assists with sample medications and sample medication logs.

• Arranges and administers any necessary patient testing or admission. Obtains appropriate referrals required. Retrieves test results as needed and notifies patient.

• Assists physician in preparing for minor surgeries and physicals.

• Obtains appropriate consents before all invasive procedures or immunizations are preformed.

• Distributes patient education materials as directed. Assists in patient instruction and ascertains patient understanding regarding treatment and medication usage.

• Performs laboratory tests and treatments as prescribed.

• Assists in maintaining laboratory log.

Administration Roles and Responsibilities

• * Manages and supports the daily operations of the practice secretaries and receptionists or Medical Assistants at all designated locations.

• * Represents the department at dedicated public relations, committees, and education affairs as delegated.

• * Manages the needs regarding secretary and receptionist or Medical Assistant staffing, schedules, operations, and training with assistance of the practice coordinator.

• * Maintains the dedicated area and equipment to a safe level of operation and requisitions repairs as deemed necessary.

• * Coordinates the planning and implementation of educational and staff development programs for clinic staff, interdepartmental hospital staff, patients, and public relations.

• * Prepares and maintains departments records for monthly reports, policies, procedures, as directed by department director.

• * Assists in performing associate performance reviews for staff that they oversee, the department director reserves the right to make decisions related to salary increases and disciplinary actions in…