Advocate

REPORTS TO:Program Manager – Stability Building (PMSB)

WORK LOCATION: Haven Homes/Sheltering Wings

DIRECT REPORTS: None

COMMITTEE INVOLVEMENT: None

SALARY:$19.06/hr.

- $23.69/hr.

POSITION OBJECTIVE: At Sheltering Wings (SW), our services for survivors escaping domestic abuse are reliant on a competent and compassionate staff, adaptable operations, and welcoming practices. The Housing Advocate’s (HA) primary responsibility is to serve as the housing specialist and oversee day-to-day operations at Haven Homes (HH).

• Oversees the day-to-day client operations at HH, including but not limited to crisis assessment and intervention, mediation, provision of basic needs and facilitation of life skills classes.
• Serves as the housing specialist for the case management team including but not limited to assisting Case Managers (CMs) in completing the coordinated entry enrollment with residents, assisting residents in housing search, assisting in paperwork completion for Rapid Rehousing or Permanent Supportive Housing, completing purchase orders for rental assistance.
• Builds the network of landlords willing to participate in the Rapid Rehousing Program.
• Coordinates with staff and assists with moving furniture from our Furniture Warehouse into housing for clients.
• Assist with furniture drop-offs with volunteers biweekly on Saturdays for about three hours.
• Supports clients with signing up for appropriate housing waitlists and coordinates trips for sign-ups

• Provides appropriate crisis intervention, referrals, and services for crisis calls and walk-ins and documents them accordingly.
• Conducts domestic violence assessments and facilitates safety planning as appropriate and/or make referrals for crisis care as deemed necessary.
• Provides transportation to and from essential appointments for clients as appropriate.
• Serves as on-call and covers shifts as needed, according to the on-call schedule.
• Tracks and fulfills basic needs for clients through the pantry and basic needs closet and facilitates life skills classes at HH.
• Provides advocacy for Community Advocacy Service clients – assessment of needs, fulfill requests or provide referrals, and connects with CM for further support as appropriate.
• Assists with protective order submissions.
• Ensures continuity of care and services while cooperatively sharing all pertinent information, in collaboration with CMs, Advocates and Crisis Intervention Shelter Assistants.
• Supports CMs and clients to facilitate the provision of basic needs or progress toward self-sufficiency matrix goals.
• Manages documentation for organizational purposes and grant reporting.
• Mediates conflicts between clients in a non-threatening and Christ-centered manner, in conjunction with CM’s.
• Ensures coordination of care between SW and HH’ staff and programs.

Required:

• Bachelor’s degree in social work, psychology, criminal justice or similar field with 1+ years of experience working in public or social service organization.
• In lieu of a degree, 3+ years of experience working in public or social service organization.
• Prior experience working effectively with adults and children from various backgrounds.
• Proven proficiency in all Office 365 Products and ability to learn new software.
• Excellent interpersonal skills (listening, coaching and leadership).
• Proven experience in a professional environment requiring organizational, computer, written and oral communication skills.
• Ability to multi-task, delegate and prioritize tasks.
• Full commitment and dedication to the mission and vision statement of SW.
• Must maintain composure and professionalism in highly stressful situations and balance multiple priorities effectively.
• Must be able to lift 30lbs and to assist with moving furniture
• Must have valid a valid driver’s license.
• Honor SW Mission, Vision and Statement of Faith.

• Prior experience with Rapid Rehousing, Permanent Supportive Housing and/or Coordinated Entry
• Knowledge of city, state and federal domestic violence service systems, policies and issues
• Knowledge of domestic violence related issues and…