Automotive Service Advisor GM

We’re Hiring:
Automotive Service Advisor (Full-Time) – GM Experience Required

Hawkins Chevrolet | Danville, PA

You’re not just selling service — you’re building trust. If you know what HPRO, CSI, and gross profit per RO mean — and more importantly, how to move those numbers — then you might be exactly who we’re looking for.

At Hawkins Chevrolet, we don’t settle for average. Our service team is driven, accountable, and customer-obsessed. We vacuum the driver’s side and clean the glass — not for brownie points, but because details matter. Our mission? Simple:
Fix it right. Own the experience. Earn the return visit.

• Own the lane — greet every customer like they’re your #1
• Build trust by listening, explaining, and never overselling
• Write accurate ROs that keep techs productive and customers happy
• Collaborate with the shop to move ROs through with urgency and quality
• Manage your metrics: HPRO, gross profit, RO count, and hours sold
• Make follow-up calls that show we care — not just close the loop
• Keep your desk and your attitude clean, organized, and dialed-in

• At least 1 year of experience as an automotive service advisor
• GM experience preferred — not required, but you'll ramp up faster
• You can walk the walk with RO metrics and CSI
• You know your way around X-Time, Dealer track, or you learn fast
• You’re calm under pressure, fast on your feet, and never leave a customer hanging
• You want to grow, earn, and lead in a team that doesn’t do drama or excuses

• Competitive pay based on experience (we pay for performance)
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid vacation, holidays, and training
• Deep discounts on vehicles, service, and parts
• A team that’s more like a crew — where results get noticed

Send your resume and a short cover letter that shows us who you are to:
Christo

Let’s see if you’re the next top performer in our drive lane.