FCM – Meetings & Events – Business Development Manager – Philadelphia, PA

Overview

Business Development Manager – FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95 countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in offering flexibility and customization that is not common amongst competitors. Our people are out-of-the-box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include:
Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

About The Opportunity

We’re seeking a results-driven Business Development Manager to drive new business growth across small to enterprise-level clients in the meetings and events space. You’ll leverage our full suite of services (event management, venue sourcing, event technology, and strategic meetings management) to build a robust sales pipeline and close high-value accounts. This is a new business-focused role centered on prospecting, relationship building, and acquiring new clients.

You’ll deliver 5–10 client presentations weekly, manage complex sales cycles, and partner cross-functionally to ensure seamless client experiences from pitch to execution. This is a full-time position with standard business hours of Monday – Friday, 9:00 AM – 5:30 PM.

• Sales & Business Development
• Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings
• Conduct 5–10 new business presentations weekly to prospective clients (in-person and virtual)
• Identify and pursue new business verticals to drive growth
• Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution
• Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands, including event management, event travel, venue sourcing, Strategic Meetings Management Programs (SMMP), and event technology
• Monitor market trends to identify business opportunities

• Serve as the primary point of contact for newly acquired clients
• Develop and maintain multi-level relationships within prospective and existing client organizations
• Build long-term partnerships by exceeding client expectations and responding promptly to concerns
• Leverage client satisfaction to generate referrals, reviews, and testimonials

• Prepare and negotiate Master Service Agreements (MSAs) with legal teams
• Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks

• Forecast and track client account metrics to identify patterns and inform strategic recommendations
• Create cross-event reports including event details, annual spend, and cost savings
• Maintain accurate client information in Salesforce Customer Relationship Management (CRM) and ensure all sales systems are properly monitored

• Build relationships with key suppliers and business leaders internal and external to FCTG
• Represent FCM at industry trade shows and networking events

• Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions
• Share information with Account Managers and Team Leaders to maintain a unified client approach
• Participate in leadership meetings regarding account status, workflow, and business impacts
• Follow client invoice/PO processes and ensure financial close-out per event and quarterly
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities, require faith accommodations, and/or are LGBTQ2
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and…