Senior Customer Service Specialist

Overview

Lutron is seeking an innovative and dynamic Senior Customer Service Specialist to join our Serena Inside Sales and Services team
. In this role, you'll deliver exceptional support to homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

This is a great opportunity to grow your career while deepening your knowledge of smart home technology. You'll work alongside a customer-focused team, helping drive the success of our Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.

• Serve as the primary point of contact for customers via phone, email, and chat—supporting everything from product selection and design guidance to troubleshooting and order inquiries.
• Act as the voice of the customer within the organization, helping identify and resolve issues quickly and effectively.
• Apply creative problem-solving to deliver tailored solutions that enhance the customer experience.
• Develop deep expertise in Serena shades, Caséta products, and related tools including our website, chat system, admin platform, and online design tools.
• Support Budget Blinds dealers by gaining knowledge of additional Lutron shade and system components.
• Convert customer inquiries into sales using proven techniques and a consultative approach.
• Ensure timely, professional follow-up with customers to maintain satisfaction and build lasting relationships.
• Perform additional tasks as needed to support team and business goals.

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 5 years work experience in a customer facing role preferred; leadership experience is a plus
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule
• Must have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays

• Competitive Benefits Package
  :
  Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities
  :
  Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure
  :
  Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics is an Equal Opportunity Affirmative Action Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.