Customer Care Professional

Full-Time Customer Care Professional

Join our dynamic team at Hawkins Chevrolet in beautiful Danville, PA, a leading automotive dealership dedicated to providing exceptional service and unparalleled customer satisfaction. We are seeking a motivated and detail-oriented individual to join our Business Development Center (BDC) as a Customer Care Professional. If you are passionate about the automotive industry, possess excellent organizational and communication skills, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Assist in managing incoming leads through various channels including phone calls, emails, and online inquiries.
• Respond promptly and professionally to customer inquiries, providing accurate information about our products and services.
• Schedule appointments for customers to visit our dealership for test drives, service appointments, or other inquiries.
• Maintain customer databases and update records accurately to ensure effective communication and follow-up.
• Coordinate with sales, service, and other departments to ensure seamless customer experiences.
• Conduct follow-up calls and emails to ensure customer satisfaction and foster long-term relationships.
• Assist in organizing and implementing marketing campaigns and promotional events.
• Perform general administrative tasks such as filing, data entry, and some lite accounting

Requirements:

• High school diploma or equivalent; additional education or training in business administration or related field is a plus.
• Proven experience in a customer service or administrative role, preferably in the automotive industry.
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Proficiency in computer skills including MS Office Suite (Word, Excel, Outlook) and experience with CRM software is preferred.
• Exceptional phone etiquette and the ability to handle a high volume of calls with tact and patience.
• Fast and accurate typing skills with attention to detail.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Well-groomed appearance and a positive attitude.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career growth and advancement within the company.
• Training and development programs to enhance skills and knowledge.
• Positive and supportive work environment with a focus on teamwork and employee satisfaction.

How to Apply:

If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to reviewing your application!