Universal Banker

Description

Are you looking for a rewarding career with opportunities for personal and professional growth? Consider joining The Dime Bank! We’re independent, local, community-focused, and growing!

We're actively recruiting full-time & part-time Universal Bankers (UBs). Our Universal Bankers deliver the ultimate customer experience with a focus on our community members’ financial needs. If you are someone who loves the community where you live and want a rewarding position that connects you with your friends & neighbors, The Dime Bank is for you, apply today!

Hours per Week:
Full-Time = 36-40. Part-Time = Less than 30.

Work Schedule:

Monday through Saturday and will include rotating Friday Nights and Saturdays. Generally, a bi-weekly schedule is published and will vary based on branch schedule and needs. No assumption of permanence should be made even with repeated, on-going similarity.

A high school diploma or equivalent; college education in related field preferred but not required.

One or more years’ experience in a professional customer service/cash handling and/or financial services environment.

Competencies: The Dime Bank’s Universal Banker (UB) program contains 3 competencies:
Transaction, Deposit products and Loan products. Your Universal Banker responsibilities will build as competencies are learned, honed and demonstrated. Our UB program includes the ability to identify customer needs using the consultative approach to provide bank products and services that align with the Bank’s Strategic Goals and Initiatives; understand the financial services industry and the importance of remaining current with new developments, procedures and regulations;

thrive in an individual capacity while participating effectively in a team environment; be able to adapt and change as needed; be results driven, decisive, resilient and perseverant; communicate by being adaptable, approachable and influential; use time management skills to set priorities; and be computer proficient with new equipment and technology.

Skills: Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; working knowledge of account maintenance; proficient knowledge of bank retail products and services, along with the operating policies and procedures that impact these products. Processing loan requests and loan maintenance;

to understand lending policy and have knowledge of all loan types. Learn and demonstrate understanding of Home Equity loans; visual and auditory skills.

The Universal Banker is a multi-layer position that is responsible for providing prompt, courteous service to customers and prospective customers by providing value-added insight during teller transactions, new deposit account opening, consumer loan processes and other financial service interactions. A UB maintains frequent customer contact and through the consultative approach strives to retain customers, deepen relationships and generate new business. The Universal Banker supports a team environment between branches and partners within specialty departments to enhance the customer experience and differentiate The Dime Bank in our markets.